FAQ

At TRENDZCO LTD, we want your shopping experience to be as smooth as possible. Here you’ll find answers to some of the most common questions our customers ask.

1. Where are you based?

We are a UK-registered company located at:
361 Henley Road, Ilford, England, IG1 2TH. All orders are shipped from our UK facility unless otherwise specified.

2. What types of vases do you sell?

Our collection includes:

  • Stainless steel vases – sleek, modern, and durable.

  • Ceramic vases – handcrafted with unique textures and finishes.

  • Sculptural vases – statement pieces that stand as art, even without flowers.

3. Do you ship internationally?

Yes.

  • UK Delivery: £5.99, free for orders over £50.

  • International Delivery: £15.00, free for orders over £250.
    Delivery times vary by destination.

4. How long will my order take to arrive?

  • UK: 3–5 business days after dispatch.

  • International: 7–15 business days, depending on customs and local postal services.

5. How do I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number and link to follow its journey.

6. What is your return policy?

We offer 30 days of free returns and exchanges. Please see our Return & Refund Policy for details.

7. My vase arrived damaged, what should I do?

Please email support@xmxkwl2005.com within 48 hours of receiving your order. Include your order number and photos of the damage so we can arrange a replacement or refund quickly.

8. Can I cancel or change my order?

Yes — if your order has not yet been dispatched. Contact us at support@xmxkwl2005.com as soon as possible with your order number.

9. Do you offer custom or bulk orders?

For bulk purchases or special requests, please contact our support team. We’re happy to discuss options for events, corporate gifts, or interior projects.

10. How can I contact you?

💡 Tip: For fastest assistance, include your order number and a brief description of your request when contacting us.